Privacy Policy
Last updated: May 2026
The website www.catarinapacheco.com (“Website”) is operated by Catarina Pião Nogueira Pacheco, NIF 254564690, based in Portugal (“Catarina Pacheco”, “we”, “our”, or “us”).
We are committed to protecting your privacy and handling your personal information transparently and in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, inquire about or purchase glass editions, commissions, or related services.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, make an inquiry, request information about a piece, or purchase an edition.
This information may include:
Full name
Email address
Postal or shipping address
Phone number
Billing and payment information
Purchase details and order history
Any additional information you choose to provide in relation to inquiries, commissions, custom requests, or orders
If you contact us through the Website contact form or by email, we may retain a record of that correspondence in order to respond to your inquiry and provide customer support.
We may also automatically collect limited technical information regarding your interaction with the Website, such as browser type, device information, website usage, and cookies (see Section 6).
2. Why We Collect Your Information
We collect and process personal information in order to:
Respond to inquiries and requests
Provide information regarding availability, pricing, shipping, and purchases
Process and fulfil orders
Arrange shipping and delivery
Provide customer support
Manage commissions or custom requests
Issue invoices and comply with legal and tax obligations
Improve the functionality and user experience of our Website
Maintain communication regarding inquiries or purchases
We process personal information only where there is a lawful basis to do so under GDPR, including:
Contractual necessity – to respond to inquiries and fulfil purchases
Legal obligations – including accounting, invoicing, and tax compliance
Legitimate interests – to operate, maintain, and improve our business and Website
Consent – where required by law
3. Payments
Purchases are currently handled through direct inquiry and personal communication.
Payments may be processed through trusted third-party providers, including services such as bank transfer providers, or other payment services where applicable.
We do not store complete payment card details through our Website.
4. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including legal, tax, accounting, and dispute resolution obligations.
Purchase and invoicing information may be retained for the period required under Portuguese law. Inquiry correspondence may also be retained for a reasonable period to support customer service and future communication.
5. Sharing of Information
We only share personal information where necessary and in limited circumstances.
We may share your information with trusted third-party service providers who support the operation of our business, including:
Squarespace, for website hosting, contact forms, and website functionality
Payment providers such as bank transfer providers
Shipping and courier companies
Technical service providers supporting website functionality
We share personal information only to the extent necessary for these providers to perform services on our behalf.
We do not sell personal information to third parties or share personal information for third-party marketing purposes.
We may also disclose personal information where required to comply with legal obligations, enforce agreements, prevent fraud, or protect rights, property, and safety.
If the business is sold, transferred, or merged, personal information may be transferred only where permitted by law.
6. Cookies and Website Analytics
Our Website is hosted through Squarespace, which may use cookies and similar technologies to ensure website functionality, security, performance, and analytics.
We may use website analytics tools provided through Squarespace or trusted third parties to better understand how visitors use the Website and to improve user experience.
Cookies may be used to:
Enable website functionality
Remember user preferences
Measure website performance and visitor interaction
Improve content and navigation
Some third-party services embedded on the Website (such as Instagram, Google Maps, payment providers, or other embedded content) may also place cookies.
You may control or disable cookies through your browser settings. Please note that some parts of the Website may not function properly if cookies are disabled.
7. International Transfers
As we work internationally, some trusted service providers, including Squarespace and payment processors, may process personal information outside the European Economic Area (EEA), including in the United States.
Where applicable, we rely on appropriate safeguards in accordance with GDPR requirements.
8. Your Rights
Under GDPR, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to processing
Request data portability
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact:
info@catarinapacheco.com
You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), or your local supervisory authority.
9. Third-Party Services
This Privacy Policy does not apply to third-party services that we do not own or control, including payment providers, shipping providers, or external websites linked from our Website.
For more information regarding how Squarespace processes personal information, please consult the:
10. Contact
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact:
Catarina Nogueira Pacheco